Responsible Gaming at hbaze —
enjoy safely and within your limits
Gaming is for entertainment, not for stress. hbaze is committed to keeping you safe and happy — from setting limits to full self-exclusion.
Our commitment to you
hbaze believes that online gaming can be an enjoyable form of entertainment for everyone — as long as it is played responsibly. We want to create an environment for players in Bangladesh where the fun is real, but the risk of harm is not.
Responsible gaming is not just about setting limits for yourself — it means thinking about your family and loved ones too. Using the tools available on our platform, you can always keep your gaming under your own control.
We want to remind you — gambling should never be considered a source of income. It is purely for entertainment purposes.
Important: For players aged 21 and above only. Use of this platform by minors is strictly prohibited.
Our core principles
- Gaming is for entertainment, not a source of income
- Always play within your budget
- Do not try to recover money you have lost
- Do not play if you are under the influence of alcohol or under mental stress
- Take regular breaks and spend time with your family
- Only spend money you can afford to lose
Your protection tools
hbaze gives you full control over your gaming. Use the tools below to keep your experience safe at any time.
Deposit limits
You can set a daily, weekly, or monthly deposit limit. This limit cannot be exceeded, protecting you from overspending. The minimum deposit is ৳200 — so start small and stick to your budget.
Time-out break
Playing for long stretches at a time can be harmful to your mental health. With the time-out feature, you can take a break of anywhere from 24 hours to 30 days. During this period your account will not be accessible.
Self-exclusion
If you feel that gaming is having a negative impact on your life, use self-exclusion to close your account for an extended period. This can be permanent or for a set duration. The support team will help you through the process.
Age verification — 21+
Only people aged 21 or older may register at hbaze. Age verification during registration is mandatory. Preventing access by minors is our primary responsibility.
Reality check notifications
If you wish, you can receive a message at set intervals letting you know how long you have been playing and how much you have spent. This reminder will help you stay aware and take a break when needed.
24/7 Bengali Support
For any issue or concern, our support team is always here for you. Chat with us in Bengali via live chat or send an email to [email protected] — we will respond quickly.
Warning signs of problem gambling
If you or someone you know shows any of the following signs, seek help right away:
- Placing larger bets to try to win back money you have lost
- Unable to stop gambling, finding it hard to quit even when you want to
- Spending money meant for household needs on gambling
- Playing in secret, hiding it from family and friends
- Feeling irritable or restless when unable to play
- Gambling with borrowed money or taking on debt to bet
- Neglecting work, family, or relationships
- Gambling to escape stress or sadness
Ask yourself: Are you in control of gambling, or is gambling in control of you?
Seeking help is a sign of strength
Acknowledging a problem and asking for help is not a weakness — it takes courage. The hbaze support team will listen to you without judgment and help you take the necessary steps.
Let your family know
If a family member believes that a loved one is affected by problem gambling, they can also contact our support directly. We will work together to find a solution.
How to set your limits
Set up protection on your account in just a few steps and play with peace of mind.
Log in to your account
Log in to your hbaze account and go to the "Account Settings" option.
Open the Responsible Gaming section
Select the "Responsible Gaming" tab.
Choose your preferred limit
Deposit limit, time-out, or self-exclusion — choose based on what you need.
Confirm and save
Confirm the changes. The limit will take effect immediately and you will receive a confirmation by email.
Tip: Reducing a limit takes effect immediately, but increasing one requires a waiting period — this is for your own protection.
Healthy budget planning
The most important part of responsible gaming is managing your budget. Follow the advice below:
- Set a fixed amount for entertainment each month
- Never deposit more than that amount
- Even when you are winning, do not get greedy — stay within your set budget
- If you lose, do not deposit more to try to "recover" your losses
- Set a specific winning target and stop once you reach it
- Never play with your salary or savings
Maintain your mental wellbeing
Gaming is only enjoyable when you are mentally well and refreshed:
- Do not play when you are tired or feeling low
- Take at least a 15-minute break every hour
- Spend time with family and friends
- Keep up with hobbies and activities outside of gaming
- Exercise regularly and maintain a proper sleep routine
- Avoid drinking alcohol while playing
Parental controls
- Block gaming sites on shared family devices
- Keep your password secure and do not share it
- Avoid logging in in front of children
- Keep your account information private
Protecting children and minors
hbaze strictly prohibits access by anyone under the age of 21. If you share a device with a family member, please take the following steps:
Install parental control software on your browser that can automatically block online gambling websites. Never share your account details or password with anyone — especially children or teenagers.
If you suspect unauthorized login to your account, change your password immediately and notify our support team. We will investigate promptly.
Remember: For players aged 21 and above only. No account will be activated without age verification.
Frequently asked questions about responsible gaming
Below are answers to some common questions about our responsible gaming policy.
Need help? We are always by your side
Our 24/7 Bengali-language support team is ready to help you with any issue — play responsibly and enjoy the entertainment.
Contact us
Our support team is always ready to help you with anything related to responsible gaming.
Live chat support
Bengali-language support available 24 hours a day, 7 days a week. Chat with us live for immediate assistance.
Email support
For detailed issues, email us at [email protected]. We will get back to you quickly.