hbaze Privacy Policy
Your personal information is completely safe with us — learn in detail here how hbaze collects and keeps your information secure.
hbaze places the highest importance on the privacy of players in Bangladesh. This privacy policy describes what information we collect when you use the hbaze platform, how that information is used, who it may be shared with, and what measures we take to protect your information. By using our platform, you consent to the terms described in this privacy policy. If you have any questions after reading this policy, please contact us at [email protected].
1. Information We Collect
hbaze collects various types of information to ensure the smooth operation of its platform and to provide you with the best possible service. We collect only what is necessary and nothing beyond that.
1.1 Registration and Identity Information
When you create an account on hbaze, we collect the following information:
- Full name (as shown on your national ID card or passport)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Preferred username
- Password (stored in encrypted form)
1.2 Identity Verification (KYC) Information
To keep financial transactions secure and prevent fraud, we may request identity verification documents at certain stages:
- National ID card (NID) or passport copy
- Proof of address document (utility bill or bank statement)
- Information to verify ownership of the payment method
1.3 Financial Transaction Information
For deposits and withdrawals, we record the following information:
- Transaction amount, date, and time
- Payment method used (bKash, Nagad, or Rocket)
- Last few digits of the mobile banking number (the full number is not stored)
- Transaction reference number
1.4 Platform Usage Information
When you are active on the hbaze platform, we automatically collect certain technical information:
- IP address and device type
- Browser type and operating system
- Login time and session duration
- Gaming activity logs (betting history, win/loss records)
- Information collected through cookies and similar tracking technologies
2. Purpose of Using Information
Information collected by hbaze is used for specific and legitimate purposes. We do not use your information for any unauthorised purpose. The main purposes for which we use your information are described below:
3. Sharing Information with Third Parties
hbaze does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances in order to provide the service:
3.1 Payment Processors
Information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, and Rocket. This information is limited strictly to processing the specific transaction.
3.2 Technology and Security Partners
Limited information may be shared with trusted technology partners for maintaining platform security and technical infrastructure. These partners are required to adhere to standards consistent with our privacy policy.
3.3 Legal Obligations
Information may be disclosed in response to a legal demand or valid order from a competent authority, to assist in investigations into fraud or money laundering, or where necessary to protect our legitimate interests or those of third parties.
3.4 Business Transfers
If hbaze undergoes a merger, acquisition, or sale of assets, user information may be considered a transferable asset. We will notify you in advance in the event of such a change.
Outside the circumstances listed above, hbaze does not share your information with any third party.
4. Cookies and Tracking Technologies
hbaze uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser or on your device.
4.1 Essential Cookies
These cookies are essential for the core functionality of the platform. Without them, it is not possible to maintain login sessions, save gaming activity, or complete secure transactions. These cookies cannot be disabled.
4.2 Functionality Cookies
These cookies are used to remember your preferences such as language selection and display settings. They make your user experience more personalised.
4.3 Analytics Cookies
Anonymous analytics data is collected to understand platform usage and improve the service. This data does not identify any specific individual.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the platform.
5. Data Security Measures
hbaze uses industry-standard security technologies and practices to protect your personal information. Our security framework is described below:
SSL/TLS Encryption
All data transfers are secured through SSL encryption. Information is exchanged completely securely between your browser and our servers.
Secure Data Storage
Your sensitive information is stored in encrypted form on secure servers. Passwords are never stored directly — only a hashed version is kept.
Access Control
Only authorised staff can view user information based on specific need. Strict access control policies are enforced.
Round-the-Clock Monitoring
Our systems are monitored 24/7 to detect suspicious activity. Unusual transactions or login attempts are acted upon immediately.
While we make every effort to protect your information, no method of data transfer over the internet or electronic storage can be guaranteed to be completely secure. However, we are committed to ensuring the highest level of protection that is technically possible.
6. Data Retention Period
hbaze retains your information for as long as necessary to provide the service or to meet legal obligations. The retention period for different types of information is described below:
6.1 Active Account Information
All account information is retained for as long as your account remains active. Information may also be retained for a specified period after an account is closed.
6.2 Financial Transaction Records
Financial transaction information is retained for the long term in accordance with legal and regulatory requirements. These records are also necessary for dispute resolution and auditing.
6.3 Inactive Accounts
For accounts that have been inactive for an extended period, personally identifiable information may be deleted or anonymised in the interest of security and data protection.
6.4 Data Deletion Requests
You may request that your information be deleted. However, some information may not be deletable before a specified period due to legal obligations or ongoing disputes.
7. Your Rights and Controls
hbaze believes you have clear rights over your own information. We respect those rights and support you in exercising them:
7.1 Right to Access Information
You can find out at any time what information we hold about you. A request to view this information can be made from your account settings or by emailing [email protected].
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Ensuring accurate information is in our interest as well.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information cannot be deleted before a specified period due to legal obligations.
7.4 Right to Object to Data Processing
You may object to marketing communications or certain types of data processing. We will give your objection due consideration.
7.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used format and to transfer it elsewhere if needed.
To exercise any of the above rights, contact us at [email protected]. We will respond to your request within a reasonable time.
8. Protection of Minors' Information
hbaze strictly does not provide services to persons under the age of 21. Our platform is intended only for those aged 21 or above, and we do not knowingly collect any information from minors.
Age is verified during the registration process. If a person registers by providing a false age and this is later discovered, that account will be closed immediately and the collected information will be deleted.
If you believe a minor is using our platform, please inform us at [email protected]. We will take prompt action.
9. Changes to the Privacy Policy
hbaze may update this privacy policy from time to time. Changes to the service, legal requirements, or the adoption of new technology may result in changes to this policy.
9.1 Notification of Changes
For any significant changes, we will send a notification to your registered email and inform you clearly on the platform. For minor changes, only the "Last Updated" date will be changed.
9.2 Use After Changes
Continued use of the platform after an updated privacy policy is published will be considered acceptance of the new policy. If you do not agree, you may request that your account be closed.
Privacy Contact Us
If you have questions about this privacy policy or wish to know anything about your information, please contact our support team. Our 24/7 Bengali live chat is always ready.